Refund policy

The operator must configure the public refund window and support address before paid checkout is activated. Include the account email and Polar receipt or order reference, but never payment-card details.

Renewal charges are refundable only where required by law or where the service or checkout presented a materially incorrect term. Cancel before the renewal date in the billing portal when you do not want another term.

A refund may be refused where an account materially abused the service, attempted to bypass limits or consumed the service extensively before making a request, except where applicable law requires otherwise.

Approved refunds are returned through Polar to the original payment method. Bank and card-network processing times are outside SearchOrbit AI's control. Canceling a subscription and requesting a refund are separate actions.

This policy does not limit statutory rights that cannot be waived. If local law gives you a longer cooling-off period or another mandatory remedy, that rule applies.