Refund policy

To request a refund under this policy, contact Your working support inbox. Include your account email and Polar receipt or order reference, but never payment-card details. We review requests under this policy and applicable consumer rights.

Renewal charges are refundable only where required by law or where the service or checkout presented a materially incorrect term. Cancel before the renewal date in the billing portal when you do not want another term.

A refund may be refused where an account materially abused the service, attempted to bypass limits or consumed the service extensively before making a request, except where applicable law requires otherwise.

Approved refunds are returned through Polar to the original payment method. Bank and card-network processing times are outside SearchOrbit AI's control. Canceling a subscription and requesting a refund are separate actions.

This policy does not limit statutory rights that cannot be waived. If local law gives you a longer cooling-off period or another mandatory remedy, that rule applies.