Troubleshooting

A scan is still processing

Check the job status and its start time. Live engines complete independently, so a report can have partial results while other requests are pending. Leave the job running and return to the same workspace rather than repeatedly creating new scans.

If the job fails, note its visible error and timestamp. Provider availability, account credit and request limits can affect processing. A failure does not mean your brand was absent.

An article did not finish

Look for the failed entry in generation history. Verify required fields and available allowance, then use the retry control when offered. A completed job should contain an editable draft; an empty answer is not a successful generation.

A website cannot be audited

Confirm the address opens publicly without a login. Private network addresses and unsafe redirect targets are blocked. A website's firewall, robots rules or server response may also limit what can be inspected.

Contact support with useful details

Include the tool name, affected project, visible job or report identifier, approximate time and exact error message. A screenshot helps with layout issues. Do not send passwords or API keys.